Failed Payments

Modified on Mon, 27 Nov 2023 at 04:05 PM

Payment failures may occur for various reasons, and we will notify you to resolve the issue. Our collection attempts will follow the schedule below, and we will discontinue attempts if the payment is successfully processed during the collection window.



1 day after the initial payment failure. 



3 days after the initial payment failure.



5 days after the initial payment failure. 



In the case of unresolved payment failures, the subscription will be canceled.


If there are any questions regarding failed payments or editing billing information please reach out to customer experience team for assistance.


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